Patient Information

What to Expect at a Veterinary Appointment

When you know what you can expect from your first appointment it can help make the process smoother for both you and your pet.

Our Pet Care Philosophy

We are proud to serve the pet parents of Cave Creek. We strive to provide you and your pet with high-quality veterinary service.

Our team is passionate about preventative care, client education, and offering comprehensive emergency and restorative care to the pets that need it.

Hospital FAQs

For more information regarding our payment options, appointment booking, and office policies read our hospital FAQs below.

• What types of payment options are available?

  We require payment in full at the time you are provided with services or when your pet is discharged. We accept payments made by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and ScratchPay as options for financing. They can provide you with an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We'll give you an estimate in good faith for the cost of our services before treating your pet. Although, unforeseen circumstances could occur that may impact your final bill.

  We always explain our written estimates with our clients before they leave our facility, and require a deposit based on our estimate before any further treatment can be given.

• Should I call ahead to book an appointment?

  Yes, please call us ahead of time to schedule an appointment to make sure we have space for your pet in our schedule.

  In the situation that your pet requires emergency care during our business hours, please contact us as fast as you can.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If for some reason you have to cancel or reschedule your appointment, please inform us as soon as possible so we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We are able to see all small domestic pets such as cats and dogs.

• Where can I purchase my pet's prescription and food?

  You are able to buy all of the medications and specialty foods your pet requires either via our online store or at our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any treatments or diagnostics that you consent to for your pet’s treatment. This payment will be due at the time services are provided.

  For additional diagnostics, hospitalization, or surgery, we will require a deposit upfront with the payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  We require a deposit payment for all emergency examinations that we provide. After the staff and doctors have examined your pet, you will be given an estimate for treatment to help determine a treatment plan.

  If further hospitalization, diagnostics, or surgery is needed, we'll require a deposit upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We will be happy to assist you in filling out the pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.