When you know what you can expect from your first appointment it can help make the process smoother for both you and your pet.
We ask you to please arrive around 10 minutes early to complete our New Patient Form. If you would like to save time, you may fill out the New Client Form prior to your arrival online.
Someone from our team will go over your pet's history and talk about their condition. Feel free to ask any questions you have, and we'll reserve time to answer them.
After your pet's medical evaluation, we'll give you a diagnosis and provide you with treatment options. You will work together with your vet to establish a treatment plan for your pet.
Following your visit, our team will create a report of our diagnosis, the conversations we had with you, and your pet's treatment plan. We'll keep this information on file for when you require access to it.
We are proud to serve the pet parents of Cave Creek. We strive to provide you and your pet with high-quality veterinary service.
Our team is passionate about preventative care, client education, and offering comprehensive emergency and restorative care to the pets that need it.
For more information regarding our payment options, appointment booking, and office policies read our hospital FAQs below.
We require payment in full at the time you are provided with services or when your pet is discharged. We accept payments made by cash, check, Visa, MasterCard, Discover, and American Express.
We'll give you an estimate in good faith for the cost of our services before treating your pet. Although, unforeseen circumstances could occur that may impact your final bill.
We always explain our written estimates with our clients before they leave our facility, and require a deposit based on our estimate before any further treatment can be given.
If for some reason you have to cancel or reschedule your appointment, please inform us as soon as possible so we can offer the space in our schedule to other clients.
We are able to see all small domestic pets such as cats and dogs, and exotic pets and small mammals such as birds, rabbits and rodents.
You are able to buy all of the medications and specialty foods your pet requires either via our online store or at our in-house pharmacy.
You are financially responsible for the initial examination fee and any treatments or diagnostics that you consent to for your pet’s treatment. This payment will be due at the time services are provided.
For additional diagnostics, hospitalization, or surgery, we will require a deposit upfront with the payment due in full when your pet is discharged.
We require a deposit payment for all emergency examinations that we provide. After the staff and doctors have examined your pet, you will be given an estimate for treatment to help determine a treatment plan.
If further hospitalization, diagnostics, or surgery is needed, we'll require a deposit upfront, with payment in full due when your pet is discharged.
We will be happy to assist you in filling out the pet insurance forms for your pet’s visit.
Here are some helpful links for your pet's health.
Animal Health Services is accepting new patients! Our experienced vets are passionate about the health of Cave Creek companion animals. Get in touch today to book your pet's first appointment.